myFramingham Frequently Asked Questions

What is myFramingham?

myFramingham is a secure website providing FSU student, faculty and staff campus communications, targeted information, and the ability to check grades and schedules. In a nutshell, myFramingham is Framingham State University's campus portal.

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What is the URL address for myFramingham?

The URL address for myFramingham is http://my.framingham.edu.

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What do I need in order to get started on myFramingham?

In order to get started on myFramingham, you will need a computer with a compatible browser and access to the internet. You will also need your myFramingham username and password.

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How do I login to myFramingham?

To login to myFramingham, you will need your myFramingham username and password. Then, point your browser to URL address http://my.framingham.edu.

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What is my myFramingham username and password?

Username

Your myFramingham username is your first initial and last name followed by a sequence number if necessary. This is the same username that you use to access the Campus Network and Blackboard.

Example: If your name is John Smith, then your username would be jsmith. If there is more than one person with the same first initial and last name combination then the system will automatically generate a number after your last name: jsmith1.

Password

Your myFramingham password is the same password that you use to access the Campus Network and Blackboard. If you do not access these resources or do not know you password, be sure to visit http://password.framingham.edu to activate your account by resetting your password.

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How do I change my myFramingham password?

Your myFramingham password is the same password that you use to access the Campus Network and Blackboard. To change your password, visit http://password.framingham.edu

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What do I do if I forget my myFramingham password?

Your myFramingham password is the same password that you use to access the Campus Network and Blackboard. To reset your password, visit http://password.framingham.edu

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How do I get assistance if I am unable to login to myFramingham?

Students

Please contact the Student Help Center at 508-215-5950 or shd@framingham.edu for login assistance. The Student Help Center is open during the academic year Monday through Thursday from 8:00am to 10:00pm, Friday from 8:00am to 6:00pm, Saturday 10:00am to 8:00pm, and Sunday 10:00am to midnight. The Student Help Center is located in Hemenway Hall G20.

Faculty

Please contact the ITS Helpdesk at 508-620-1220 ext. 4357 or helpdesk@framingham.edu for login assistance. The ITS Helpdesk is open Monday through Friday from 8:30am to 5:00pm and is located on the Lower Level of the Doyle Technology Center.

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How do I access online instructions for myFramingham?

myFramingham now offers multiple ways to access online instructions related to myFramingham services. You may get general assistance by clicking on the Help icon in the upper left corner of your screen display. Or, you may get detailed information from the links available on the Tutorial tab.

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Why did my myFramingham session time-out?

If your myFramingham account remains idle after 30 minutes you will receive notice and be required to login to myFramingham again. The message will read, "You have either timed-out due to inactivity or have logged out from a previous session."

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What browsers are supported for the current version of myFramingham?

The current version of myFramingham is Luminis Platform IV. The following browsers are supported for this version as of September 2007:

Windows
Internet Explorer 7.x
Firefox 3.x

OS X v10.4
Firefox 3.x
Safari 4.0

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How can I tell that myFramingham is secure? I don't see the lock icon.

myFramingham is a secure site. The site uses frames, though. With frames, you can display more than one Web page in the same browser window. The web pages within the registration section of myFramingham consist of the top frame and main frame. The top frame contains the myFramingham graphic as well as a back link and icons links to email, Blackboard, etc. The main frame contains your personal information, date, registration information, etc.

Currently, browsers do not properly display secure certificate information for a portion of a frame set that is secured. Because of this, the security "padlock" will not appear in your browser window. Despite the absence of the "padlock" your data is secure.

To verify that this page is secure, you can do the following:

Directions for Internet Explorer:

Right click on any white space within the main frame area and then select "Properties". The connection will show "SSL", the URL will show the https:// and clicking on "Certificates" will provide our secure certificate details.

Directions for Firefox:

Firefox will only provide URL information for a frame page. If you right click on any white space within the main frame area and then select "This Frame" then select "View Frame Info", the URL will show the https://.

This same process can be applied to any page within myFramingham to verify the secure connection. Make sure to click the area for which you wish to verify the security.

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Why has my myFramingham account expired?

Your myFramingham account will inactivate if the account is not accessed or used in 365 days. If you need to have your account reactivated, please contact Information Technology Services with your name, contact information (phone and/or email), and myFramingham username.

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What if I can't view or login to myFramingham?

If you are unable to view or login to the myFramingham website, use the following steps to troubleshoot your issue.

STEP 1: Verify your browser compatibility.
STEP 2: Verify non-persistent cookies and JavaScript are enabled.
STEP 3: Verify you are not using a pop-up blocker.
STEP 4: Verify that you are able to access other FSU sites.
STEP 5: Attempt to access the site from another computer.

If you are still unable to view or login to the myFramingham website, please contact the Helpdesk making sure to provide your name, contact phone, email, myFramingham username, the operating system of the computer you are using, how you are connecting to the internet (Dial up, DSL, Cable, other), and what steps you've completed in the troubleshooting process.

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Where are the policies related to myFramingham?

Policies related to myFramingham are found on the UDC website at http://www.framingham.edu/UDC/.

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Can I access myFramingham from home or from my residence hall?

Yes, you can access myFramingham from any computer with a web browser and internet connection.

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What if I need help learning how to use myFramingham?

The system is fairly simple to learn and there are many resources for additional help. Once you login there is a help icon available on the top right of your screen. There is also a Quick Reference User Guide, Course and Group Leader Administration Guide (pdf) and a Tutorial Tab available after you login to myFramingham.

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What if I am having a technical problem with myFramingham and can't find the answer here?

Students

Please contact the Student Help Center at 508-215-5950 or shd@framingham.edu for login assistance. The Student Help Center is open during the academic year Monday through Thursday from 8:00am to 10:00pm, Friday from 8:00am to 6:00pm, Saturday 10:00am to 8:00pm, and Sunday 10:00am to midnight. The Student Help Center is located in Hemenway Hall G20.

Faculty

Please contact the ITS Helpdesk at 508-620-1220 ext. 4357 or helpdesk@framingham.edu for login assistance. The ITS Helpdesk is open Monday through Friday from 8:30am to 5:00pm and is located on the Lower Level of the Doyle Technology Center.

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Why do I get a "Failed Login" error?

Details as to why you received the "Failed Login" message appear in italics directly after "ERROR:". The message "username and password pair not found" indicates that the password you entered does not match the password on record for the user name that was entered. Verify that you are using your assigned username and the correct password. Then try entering them a second time.

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When is myFramingham available?

myFramingham will be available daily from 2:45am until the following day at 1:45am. The system will be backed up between 1:45am and 2:45am. Special notices of system maintenance will be placed in the Campus Announcements channel on the Home tab.

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